Chatt- och videomöten med patienter
Vårdvideo tillåter personal att säkert och enkelt träffa sina patienter via chatt och video. Utan kostnad för all vårdpersonal under pandemin.
Som vårdutövare kan du registrera dig längre ner på sidan för att komma igång.
Så här fungerar det
Vårdpersonalen loggar säkert in via BankID eller SITHS-kort. Genom att fylla i patientens telefonnummer skickas ett sms till patienten med en länk till videomötet. Patienten öppnar länken direkt i sin webbläsare och mötet kan starta, helt krypterat.
Vem kan använda Vårdvideo?
Vårdvideo är till för all vårdpersonal som vill kunna träffa sina patienter på distans och samtidigt fortsätta administrera patientbesöken i sina vanliga system. Det är bara personal som kan starta möten och patienten får aldrig se personalens telefonnummer.
Plattformen körs i webbläsaren, vilket ger möjlighet för både patienter och vårdpersonal att använda den utrustning de själva önskar, utan att behöva installera några program.
Fyll i formuläret nedan, så kontaktar vi dig snarast med information om hur du kommer igång.
Tack för din registrering! Vi kommer behandla din ansökan och kontakta dig snarast med mer information.
Tyvärr gick det inte att skicka iväg din ansökan, försök med en annan webbläsare eller kontakta oss direkt.
Lägg till fler kollegor
Vårdvideo (“the Service”) is owned and supplied by Vårdinnovation Sverige AB, a company registered in Sweden (reg no 559158-7125) with address Dockplatsen 1, 211 19 Malmö, Sweden (“Vårdinnovation”, “we”, “us”).
By active consent, continued use of the Service or registering an account to use the Service, you agree to the terms and conditions set forth below which constitutes a binding agreement between you and Vårdinnovation (the “Terms”). If you do not agree to the Terms, you may not access or use the Service.
If you are accepting the Terms on behalf of another legal entity, including a business or government entity, you represent that you have full legal authority to bind such entity to the Terms.
1. Access and use of the Service
For the purpose of this agreement Vårdinnovation grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Service solely as permitted by the terms and conditions of the Terms.
The Service may only be accessed and used by licensed medical practitioners located within the European Economic Area and the United Kingdom to meet with their own patients and in accordance with this Agreement.
As a medical practitioner, you must be licensed, registered and in good standing with the applicable local regulatory body and at all times abide by all applicable and relevant practice guidelines, laws and regulations of the country(ies) where you are licensed and/or registered.
Vårdinnovation holds the right to either approve or dismiss your registration of an account to use the Service. Until such approval has been given you have no right to use or access the Service.
You understand and agree that you, and not Vårdinnovation, are solely liable for any use by you of the Service, including any consultation, medical advice or other use of the Service.
You may under no circumstances;
misuse the Service by interfering with its normal operation, or attempting to access it using a method other than through the interfaces and instructions that we provide,
share your account with someone else or give someone else access to you credentials,
use the Service for purposes other than medical practitioner-to-patient consultations,
access the Services in order to build a similar or competitive website, product, or service or for any other competitive purposes,
modify, prepare derivative works of, disassemble, decompile, or reverse engineer any part of the Service,
license, sell, transfer, assign, distribute, host, or otherwise commercially exploit the Service or
try to circumvent any of the technical or restrictions to use the Service or security measures protecting the Service.
2. Intellectual Property
Nothing in the Terms shall be construed as conferring or transferring any intellectual property rights between you and Vårdinnovation. All existing rights in the agreement, such as trademarks, copyrights, patents, know-how or similar rights, remain with the original party. You do not have the right to use the Vårdinnovations trademark or similar, except as set out in the Terms or otherwise agreed.
These Terms shall be valid from the time you register an account for the Service and for as long as your account remains active.
Both you and Vårdinnovation can terminate the Terms with immediate effect at any time. These Terms shall automatically be terminated with immediate effect if your account is not approved by Vårdinnovation within 30 days of first registration.
In the event of technical or security issues, or a reasonable suspicion that you are in violation of the Terms, Vårdinnovation may without advanced notice or liability, in our sole discretion, suspend your access to the Service.
5. Availability and Quality
Vårdinnovation strives to keep the Service available at all times and at the highest possible level of quality. However, the Service is made available on an “as is” and “as available” basis and Vårdinnovation does not make any guarantees on availability or quality. UNDER NO CIRCUMSTANCES SHALL VÅRDINNOVATION BE LIABLE FOR ANY TREATMENT OR CONSULTATION TAKING PLACE ON THE SERVICE OR ANY HARD OR DAMAGES THAT YOU OR A THIRD PARTY SUFFERS RESULTING OUT OF NON-AVAILABILITY OR REDUCED QUALITY OF THE SERVICE.
6. Liability and Insurance
IN NO EVENT AND UNDER NO THEORY OF LIABILITY, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, WARRANTY, OR OTHERWISE, WILL VÅRDINNOVATION OR ANY OF ITS AFFILIATES BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, OR ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE. ACCESS TO, AND USE OF, THE SERVICES IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM. IN NO EVENT WILL THE AGGREGATE LIABILITY OF VÅRDINNOVATION EXCEED THE GREATER OF ONE HUNDRED EURO (€100). THE LIMITATIONS OF THIS SECTION WILL APPLY TO ANY THEORY OF LIABILITY, INCLUDING THOSE BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND EVEN IF VÅRDINNOVATION HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF ANY REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE. THE FOREGOING LIMITATION OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
To use the Service, you must for the duration of these Terms have a professional indemnity and liability insurance with a suitable coverage.
8. Vårdinnovation as a data processor
As part of providing the Service, Vårdinnovation needs to temporarily process data which may constitute personal data about your patients, including encrypted video files, telephone number and IP address. This data is not stored by Vårdinnovation after the end of the consultations or accessed by any of our staff. However, we do keep logs of consultations including timestamps and randomized IDs of both parties of a consultation. Vårdinnovation cannot associate such patient ID with any personal data of the patients. Likewise, Vårdinnovation needs to process and store personal data about any additional users that you might add to the Service, including name, social security number, email and telephone number. You agree that you, in your capacity as data controller for the processing taking place in the context of treating and communicating with your patients on the Service, as well in adding additional users, you shall be responsible to ensure such personal data can be lawfully processed by Vårdinnovation (in its capacity as data processor) including, but not limited to informing your patients about such processing, their rights and your contact details. Processing of personal data by Vårdinnovation on your behalf will be in accordance with the data processing agreement, Annex 1.
These Terms constitute the entire agreement between you and us regarding your access to and use of the Services and supersedes any other prior or contemporaneous agreements or terms and conditions, written or oral, concerning its subject matter. The relationship between you and us is that of independent contractors. If any provision of these Terms is, for any reason, held to be illegal, invalid, or unenforceable, the rest of the Terms will remain in effect.You may not assign or transfer any of your rights or obligations under these Terms without Vårdinnovations prior consent.
All notices must be in writing via email and will be deemed given when verified by automated receipt or electronic logs. Notices to Vårdinnovation concerning support or feedback of the Service shall be sent to firstname.lastname@example.org. Notices to Vårdinnovation concerning these Terms shall be sent to legal@Vårdinnovation.se. Notices to you shall be sent to the email given at the date of registration, unless it has been replaced at your request. If no email has been provided by you, notices to you shall be sent through the Service.
11. Changes to these Terms
Vårdinnovation may make changes to these Terms. If we make changes, you will be notified with the received Terms via the Service. By continuing to access or use the Service on or after the effective date of the revised Terms, you agree to be bound by the revised Terms.
We want you to enjoy the Service, so if you have an issue or dispute, you agree to raise it and try to resolve it with us informally. You can contact us with feedback and concerns at email@example.com.
This Agreement shall be governed by Swedish law. Any dispute, controversy or claim arising hereunder shall be finally settled by the district court of Malmö, Sweden.
Annex 1 – Data Processing Agreement
In accordance with the terms defined in Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), where Vårdinnovation is processing personal data for you, Vårdinnovation will:
(a) only do so on your documented instructions and in accordance with applicable law, and you agree that these Terms constitutes such documented instructions;
(b) to the extent applicable, for data transfers to countries outside the European Economic Area, Vårdinnovation relies upon (i) standard contractual clauses or (ii) in the case of the United States, the EU-US Privacy Shield Framework;
(c) ensure that all Vårdinnovation personnel involved in the processing of personal data have signed confidentiality obligations in respect of relevant personal data;
(d) cooperate as reasonably requested by you (at your expense) to enable you to comply with any exercise of rights by a data subject under the GDPR related to personal data processed hereunder, and promptly notify you of any requests received directly from a data subject regarding such personal data;
(e) cooperate with the relevant data protection supervisory authority in the performance of such regulator's tasks where required;
(f) assist you as reasonably required (at your expense) where you conduct a data protection impact assessment involving the Service and, if applicable, on not less than 14 days notice, make available (at your expense) information in Vårdinnovation’s possession necessary for you to demonstrate compliance with its GDPR Article 28 obligations where such information is not available to you via the Service or Vårdinnovation websites;
(g) upon your request, make available to you a list of the Vårdinnovation sub-processors which are involved in processing of personal data hereunder, together with a description of the nature of services provided by each subprocessor. Vårdinnovation shall ensure that all sub-processors are bound by terms that, in all material respects, are no less onerous than those contained in these Terms and shall be liable for the acts and omissions of sub-processors as if Vårdinnovation would be liable if performing the services under these Terms;
(h) implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of unauthorized or unlawful processing, disclosure or access, accidental loss of and/or damage to personal data.
(i) if Vårdinnovation becomes aware of a personal data breach, Vårdinnovation will notify you without undue delay, and cooperate with you with respect to any investigations relating to such incident and provide any information you reasonably request in relation to such incident;
(j) inform you if it becomes aware that any instructions received hereunder infringe the provisions of the GDPR or other applicable law. However, Vårdinnovation shall have no obligation to review the lawfulness of such instructions; and
(k) Upon termination of the Agreement, return personal data about your patients if requested by you within 30 days of termination, or delete on the expiry of such 30 days period.
2. New Sub-processors
You provide a general authorization to Vårdinnovation to engage onward sub-processors, subject to compliance with the requirements in this section. Vårdinnovation will provide you with written notice via the Service of the addition of new sub-processors. If you have a reasonable basis to object to Vårdinnovation’s use of a new sub-processor, you will notify Vårdinnovation in writing and in any event within 30 days after receipt of such notice. In the event of such reasonable objection, you may terminate the Service with immediate effect by providing written notice to Vårdinnovation.
You will only be entitled to conduct an audit once per year unless otherwise required by a competent regulator with authority over. You will provide Vårdinnovation with at least one month’s prior written notice of any audit, which may be conducted by you or an independent auditor. Vårdinnovation may refuse an auditor which is, or acts on behalf of, a competitor of Vårdinnovation. The scope of an audit will be limited to Vårdinnovation’s systems, processes, and documentation relevant to the processing of personal data hereunder, and you and/or independent auditors will conduct audits subject to any reasonable confidentiality restrictions requested by Vårdinnovation. You will promptly notify and provide Vårdinnovation with full details around the results of the audit.
Vårdvideo (“the Service”) is owned and supplied by Vårdinnovation Sverige AB, a company registered in Sweden (reg no 559158-7125) with address Dockplatsen 1, 211 19 Malmö, Sweden (“Vårdinnovation”, “we”, “us”). In this privacy notice (the “Privacy Notice”), we explain which personal data we collect about you and how we store, share and use your personal data when you register for and use the Service (as defined in the Terms & Conditions). We also explain which rights you have and how to get in touch with us if you want to exercise those rights or have questions.
Terms governing your use of the Service are defined in our Terms & Conditions. Terms that are defined in Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) shall have the same meaning in this Privacy Notice unless explicitly stated otherwise herein.
1. Which personal data do we collect?
We will collect certain personal data about you when you or your organization register an account, including your name, country, profession, email, telephone number and when applicable, social security number. When you’re using the Service, standard technical information, including information on your operating system, network, time stamps for use and IP address will also be collected. We collect the content you submit to the Service. This includes any posts or communications with other users of the Service within your organization. Video files generated by the Service are only processed temporarily and not stored in our systems.
2. How do we use your personal data?
Your personal data will be used to perform the contract with you (as stated in the Terms & Conditions) and provide and maintain the Service, including to authenticate and provide you access to the Service, to troubleshoot and make sure the Service is available and secure and to enforce the Terms and Conditions (GDPR art 6.1.b). We will also use your data or anonymous metrics to pursue our legitimate interest to understand use of the Service and to optimize availability and quality of the Service (GDPR 6.1.f). We may also use your data in our legitimate interest of marketing and promoting Vårdinnovations Services (GDPR 6.1.f). We may also use your personal data if required to do so by law or if we believe that such use is reasonably necessary to comply with legal process (GDPR 6.1.c), or as our legitimate interest to respond to claims that any content provided by or for you violates the right of third parties, or to protect the rights, property, or personal safety of Vårdinnovation, its users, or the general public (GDPR 6.1.f).
3. How long is your data stored?
The personal data will be kept for as long as necessary to achieve the purposes described above. This means that personal data will be kept as long as your registered account remains active unless required to enforce the Terms and Conditions, required by law or respond to claims as described above, in which case it will be retained for the minimum time necessary for such purposes. Video and audio files generated by the Service are only processed temporarily and are not stored.
4. How is your information shared?
Vårdinnovation engages sub-processors for processing of personal data to deliver organizational and technical infrastructure, and hosting. These companies are subject to strict data processing and security agreements limiting their right to process information to what’s necessary to deliver their services to Vårdinnovation. Their processing of your data is taking place on servers located in the EU. We may also share your personal data if required to do so by law or if we believe that such sharing is reasonably necessary to comply with the legal process, enforce and perform the Terms & Conditions or respond to claims as described above.
5. Your rights and how to contact us
You have a right to: (i) request that information held about you, is corrected, restricted, or erased (ii) object to certain processing activities, and (iii) request a copy of the personal data Vårdinnovation holds about you in human readable or machine-readable format. You also have the right to lodge a complaint with the relevant supervisory authority.
Vårdinnovation is the data controller for all processing of personal data related to you. Questions and requests about Vårdinnovation’s processing of personal data can be sent to Vårdinnovation or our data protection officer at firstname.lastname@example.org. You can also contact us using the physical address set forth above.
Vem kan använda Vårdvideo?
Vårdvideo är tillgänglig för all vårdpersonal och är gratis att använda under pandemin. Det finns ingen bindningstid och inga dolda avgifter.
Vad behöver jag för att använda Vårdvideo?
Vårdvideo fungerar på dator, surfplatta och mobil. Du använder plattformen direkt i din webbläsare.
De webbläsare som stöds är Chrome, Firefox, Safari och Edge.
Är det säkert att använda Vårdvideo?
Ja, alla chatt- och videosamtal är helt krypterade. Ingen patientdata lagras i plattformen.
Går det att skicka bilder via Vårdvideo?
Ja, det går att skicka bilder och andra filer via Vårdvideo. Patientdata och filer tas automatiskt bort en tid efter avslutad handläggning.